Satisfaction Guaranteed! Quite simply, we promise to make good on every order. If the product is delivered damaged or if the product does not match the picture shown, you can return it to us. We will either send you a replacement or issue a refund.
IMPORTANT NOTES
In case of a damaged product upon delivery, a claim must be filed within 24 hours.
We cannot accept returns on sharpened items or custom engraved products. Please be sure of your order!
Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your product
When placing an order, please verify the product to ensure you are ordering the correct item. In case of any mistakes, contact our customer support.
Need Help? We’re Here for You!
At Damascus Blades Craft, your experience matters to us! If you have any questions about our products, need assistance with an order, or require help navigating our site, we’re just a message away.
- Have a question about our knives? Our expert team is ready to provide details and advice.
- Need support with an order? Whether it’s tracking your purchase or handling a return, we’ve got you covered.
- Got a shipping query? We’ll keep you updated and assist you in choosing the right delivery method.
Simply reach out via email at support@damascusbladescraft.com for fast, friendly support. We aim to respond as quickly as possible!
